Privacy policy

Who we are

CertifiedWellPros (“we,” “us”) runs certifiedwellpros.com, an independent directory of well pump contractors in North Carolina. We aren't a contractor, and we aren't affiliated with any government agency. Questions about this policy: hello@certifiedwellpros.com.

What we collect

When you browse. There are no accounts, ads, or analytics trackers on this site, and we don't set tracking cookies.

• Town and ZIP searches run in your own browser. What you type isn't sent to us.
• Our hosting provider, Cloudflare, processes basic technical data to deliver pages and block attacks: your IP address, browser type, and the pages requested.

When you send a request. If you use the “Get help” form, we collect:

• What's wrong, how soon you need help, your ZIP code, and county
• Your first name and phone number
• Your email address and notes, if you add them
• A record of your consent: the exact wording you agreed to, its version, the date and time, the page, your IP address, and your browser type

How we use it

• To pass your request to the certified contractors named on your confirmation screen (up to 3, or the 1 you picked).
• For those contractors and us to call or text you about that request.
• To keep proof of your consent, and to stop spam and abuse.

We don't sell or rent your information. We don't share it for anyone else's marketing, and we don't use it to market unrelated products to you.

Who we share it with

• The contractors shown to you. They are independent businesses, and they handle your information under their own practices once they have it.
• Services that run the site for us: Cloudflare (hosting), Supabase (the database where requests are stored), and Resend (emails us when a new request arrives). They process data only to provide those services.
• When the law requires it, or to protect people from fraud or harm.

Pros who pay for placement in the future won't get access to anyone's request except their own.

Calls and texts

By sending a request, you agree that the contractors shown and CertifiedWellPros may call or text the number you entered about that request, including with automated technology. Agreeing isn't required to buy anything: you can call any pro directly instead. Reply STOP to any text to stop texts. Message and data rates may apply.

How long we keep it

• Request details: up to 2 years, then deleted.
• Consent records: up to 5 years, because the law lets people raise complaints about calls and texts for several years.

Your choices

Email hello@certifiedwellpros.com to see, correct, or delete what we have about you. We'll answer within 30 days. If you ask us to delete a request, we'll delete it and ask the contractors we sent it to to delete their copies. We may keep a minimal record that you consented, and that you asked us to delete your request, where the law requires it.

Business listings

Listings are built from public sources: North Carolina's published list of certified well contractors, public business listings, and businesses' own websites. If you own a listed business and want something corrected or removed, email pros@certifiedwellpros.com or see For pros.

Children

This site is for adults arranging home repairs. We don't knowingly collect information from children under 13.

Security

Requests are stored in a database the public site can't read, and only the people who run CertifiedWellPros can access them. No system is perfectly secure, so please don't put sensitive details like payment information in the notes field.

Changes

If we change this policy, we'll update the date at the top. Requests are always handled under the policy in effect when you sent them.