Terms of use

1. Using this site

By using certifiedwellpros.com, you agree to these terms. If you don't agree, please don't use the site. Questions: hello@certifiedwellpros.com.

2. What we are, and what we aren't

• CertifiedWellPros is an independent directory of well pump contractors in North Carolina.
• We don't do well or pump work, employ the contractors listed, or guarantee their work, prices, or availability.
• We aren't affiliated with, endorsed by, or acting for the NC Well Contractors Certification Commission, the NC Department of Health and Human Services, or any government agency.
• A listing isn't a recommendation. Contractors are independent businesses.

3. What our verification means

“NC Certified” means we matched the business to the state's published list of certified well contractors on the date shown. Certification status can change after we check. Services, hours, and service areas come from public sources and businesses' own websites, and may be out of date. How we verify explains each label. Before work starts, confirm the contractor's certification yourself, and get the price and warranty in writing.

4. Sending a request

• Requests are free for homeowners.
• When you send one, you agree that we may share it with the contractors shown to you, as described in our privacy policy.
• We don't promise that a contractor will respond, or respond by a certain time. If it's urgent, call a pro directly.
• Any estimate, contract, payment, or warranty is between you and the contractor.

5. Not an emergency service

If there's a fire, an electrical hazard, a gas smell, or a risk to anyone's safety, call 911 or your utility first. Don't open electrical boxes at your well or pressure switch. Our guides are general information, not a substitute for a certified pro on site.

6. How we make money

Listings are free, and while we launch, so is sending requests to pros. In the future, contractors may pay for featured placement or for requests. Paid placements will always be labeled, and payment never changes a verification label.

7. Rules for using the site

Please don't:

• Send false requests, or requests using someone else's name or phone number.
• Copy the directory in bulk, or use automated tools to scrape it.
• Try to break, overload, or get around the site's security.

8. Business owners

If your business is listed, you can ask us to correct or remove it at pros@certifiedwellpros.com. Anything you send us for your listing must be accurate, and you must have the right to share it.

9. Our content

The site's design, text, and guides belong to CertifiedWellPros. Public records, like the state's certified contractor list, remain public. You're welcome to link to any page.

10. No warranty

The site is provided “as is.” We work to keep it accurate, but we don't guarantee that every detail is correct, complete, or current, or that the site will always be available.

11. Limits on our liability

To the fullest extent the law allows, CertifiedWellPros isn't liable for any contractor's work, conduct, or prices, or for indirect or consequential losses from using the site. If we are found liable for anything else, our total liability is limited to $100. Some places don't allow these limits, so they may not all apply to you.

12. Governing law

These terms are governed by the laws of North Carolina, without regard to conflict-of-law rules.

13. Changes

We may update these terms. When we do, we'll change the date at the top. Using the site after a change means you accept the updated terms.